The AI Kit Tutor websites (“Websites”), mobile applications (“Apps”) and related services (together with the Websites and Apps, the “Service”) are operated by EUP TECHNOLOGY.,JSC (“EUP”, “us” or “we”). Access to and use of the Service is subject to these Terms and Conditions of Service (“Terms”). By accessing or using any part of the Service, you confirm that you have read, understood and agree to be bound by these Terms, including any future changes.
EUP may amend, update or change these Terms. If we do, we will post a notice of the changes on the Websites for at least 7 days and update the date at the top of these Terms. Changes take effect at the earlier of (i) the end of that 7-day period or (ii) the first time you use the Service after the changes are posted. If you do not agree to these Terms, you may not use the Service.
2. Description of the Service
AI Kit is a 1-on-1 AI tutor. Kit, the AI tutor in the App, asks about your goals and level, builds a learning path, teaches short lessons, checks your answers, remembers your mistakes and tests you again. The Service covers foreign languages and school and university subjects, and includes features such as chat with Kit, voice practice, flashcards, practice tests, 3D models and simulations, handwriting practice and study videos.
EUP may, in its sole discretion and at any time, update, change, suspend, improve or discontinue any part of the Service, temporarily or permanently. Some features need an internet connection.
3. Eligibility, minors and parents
The Service is designed for secondary school and university students. If you are under 14, you may use the Service only after a parent or legal guardian confirms in the App that they agree to these Terms and to our Privacy Policy on your behalf. If you are under the age of majority where you live, you confirm that your parent or guardian has reviewed and agreed to these Terms.
A parent or guardian who allows a child to use the Service is responsible for the child’s use of the Service and agrees to these Terms on the child’s behalf. Parents can contact us at any time to review or delete their child’s information, as described in the Privacy Policy.
4. Guest use and accounts
You can use the App as a guest without giving us your email address. If you erase your learning data or remove the App while using it as a guest, your learning data may be lost. You can sign in with email and password, Google or Apple to keep your learning data with an account and use it on other devices.
If you create an account, you agree (i) to provide accurate information, (ii) to keep your password and other sign-in details confidential, (iii) to keep your information up to date, and (iv) that you are responsible for all activity that takes place through your account. You can delete your account at any time in Settings › Account › Delete account.
5. AI-generated content
Kit’s answers, explanations, lessons, tests, feedback, images and other output (“AI Output”) are generated automatically by artificial intelligence models from third-party AI service providers, based on what you send and your learning context.
AI Output can be inaccurate, incomplete or out of date. It is for learning only and is not professional advice (for example medical, legal, financial or psychological advice). Check important information, such as exam dates, rules and registration, with your teacher, your school or the official organizer.
You are responsible for how you use AI Output. Follow the rules of your school and of any exam. Do not present AI Output as your own work where that is not allowed.
Do not try to make Kit produce content that is illegal, harmful, hateful, sexual or otherwise inappropriate, or to get around the safety measures of the Service.
Similar questions from different users may receive similar AI Output.
How your content is processed by AI service providers is described in the Privacy Policy.
6. Acceptable use
You are responsible for your use of the Service and for any use made through your account. Our goal is a positive, useful and safe learning experience. When you use the Service, you must not:
harass, threaten or abuse our support team or anyone else, including in support messages and feedback;
send content that is illegal, pornographic, excessively violent, hateful, racist, threatening or bullying, or that is spam;
send other people’s personal or confidential information without their permission, or impersonate someone;
upload material you do not have the right to use, such as copyrighted books or exam papers you are not allowed to share;
use scripts, bots, scraping or automated means to access the Service, or use the Service in a way that overloads it or uses the AI features beyond normal personal learning;
interfere with the Service, attempt to gain unauthorized access, or reverse engineer the Apps except as allowed by law.
We care about your safety: do not share personal information such as your phone number, address, school name, passwords or ID numbers in chats, photos or recordings.
We may remove content and suspend or terminate access to the Service, without notice, if we reasonably believe these rules have been broken.
7. Your content
“Your Content” means the text, photos, documents, audio, notes and other material you send to or create in the Service. You keep any rights you have in Your Content.
You grant EUP a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, adapt and display Your Content only as needed to operate, provide, secure and improve the Service for you, including sending it to our service providers, such as AI service providers, as described in the Privacy Policy. This license ends when you delete Your Content or your account, except for copies we keep as described in the Privacy Policy or as required by law.
You will not upload or provide through the Service any content that (i) is libelous, defamatory, abusive, threatening, harassing, hateful, offensive or otherwise violates any law or infringes the rights of any third party (including copyright, trademark, privacy, publicity or other personal or proprietary rights); or (ii) in EUP’s reasonable judgment, is objectionable, prevents others from using the Service, or may expose EUP or its users to harm or liability.
8. Your representations and warranties
You represent and warrant that your use of the Service will comply with these Terms and with all applicable laws and regulations of Vietnam and any other relevant jurisdiction, including those about online conduct, acceptable content and the transfer of data. You further represent that you own or have the right to use any material you submit through the Service, and the right to grant us the license in Section 7.
9. Indemnification of EUP
To the extent permitted by law, you agree to defend, indemnify and hold harmless EUP and its directors, officers, employees, contractors, agents, suppliers, licensors, successors and assigns from and against all losses, claims, causes of action, obligations, liabilities and damages, including attorneys’ fees, arising out of your misuse of the Service, any false representation you make to us, or your breach of these Terms.
10. License to the Apps
Subject to these Terms, EUP grants you a non-transferable, non-exclusive license to download, install and use one copy of each App in object code form only on a device that you own or control, for your personal, non-commercial learning. You may not derive or attempt to derive the source code of all or any portion of any App, permit any third party to do so, or reverse engineer, decompile, disassemble or translate any App or any part of it, except as allowed by law. EUP and its licensors own and keep all intellectual property rights and other rights in and to the Apps and any changes, modifications or corrections to them.
Apps from the Apple App Store
The following terms apply to you only if you use an App from the Apple App Store. To the extent the other terms of these Terms are less restrictive than, or conflict with, this paragraph, this paragraph applies, but only for Apps from the Apple App Store. You acknowledge and agree that these Terms are solely between you and EUP, not Apple, and that Apple has no responsibility for the Apps or their content. Your use of any App must comply with the App Store Terms of Service. Apple has no obligation whatsoever to furnish any maintenance and support services for the Apps. If an App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, for the App to you; to the maximum extent permitted by law, Apple will have no other warranty obligation for the Apps, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty are governed solely by these Terms. Apple is not responsible for addressing any claims by you or any third party relating to the Apps or your possession or use of any App, including (i) product liability claims; (ii) any claim that an App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. If any third party claims that an App or your possession and use of it infringes that third party’s intellectual property rights, EUP, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of that claim to the extent required by these Terms. You must comply with applicable third-party terms of agreement when using any App. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms as they relate to your license of the Apps, and, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
Apps from Google Play
If you download an App from Google Play, you also agree to the Google Play Terms of Service. Google is not responsible for the Apps or their content.
11. Fees
The Service is currently free and has no in-app purchases, subscriptions or advertising. If we introduce paid features in the future, we will show the price and the applicable terms in the App before you buy, and you will not be charged without your confirmation.
12. Third-party links, sites and services
The Service may contain links to, or embed content from, third-party websites and services that EUP does not own or control, such as YouTube, Wikipedia, Wikimedia Commons, iNaturalist, NASA, PubChem, The Metropolitan Museum of Art, the Cleveland Museum of Art, Openverse and official exam websites. We do not endorse or assume responsibility for any third-party sites, information, materials, products or services. These Terms and our Privacy Policy do not apply to your use of those sites. EUP is not responsible or liable, directly or indirectly, for any damage or loss arising from your use of any third-party website, service or content.
13. YouTube content
Some features of the Service let you watch YouTube videos inside the App through YouTube’s official embedded player, which uses YouTube API Services. By using these features, you agree to be bound by the YouTube Terms of Service, and YouTube’s handling of your information is governed by the Google Privacy Policy. Videos and all other content on YouTube belong to their respective owners; EUP does not own, host, download or redistribute them, and videos are played only through the YouTube player.
When you study with a YouTube video, Kit creates personal study notes for you, such as sentences with timestamps, translations and vocabulary. Notes kept for the video player are stored on your device and deleted automatically after 30 days. Notes you choose to add to your own study material are saved with your learning data, including in your account if you sync it, until you delete them. Kit does not transcribe song lyrics. You must not use the Service to copy, publish or share YouTube content in ways not allowed by the YouTube Terms of Service or by the content owner.
14. No representations or warranties by EUP
The Service, including all AI Output, images, audio files and other content, and any other information, property and rights granted or provided to you by EUP, are provided on an “as is” basis. EUP and its suppliers make no representations or warranties of any kind about the Service, express or implied, and all such representations and warranties, including warranties of merchantability, fitness for a particular purpose or non-infringement, are expressly disclaimed. Without limiting the foregoing, EUP does not represent or warrant the accuracy, availability, completeness or informational content of the Service, error-free operation, the results of using the Service (including exam results), or non-infringement. The Service may be unavailable during periods of peak demand, system upgrades, malfunctions, maintenance or for other reasons. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
15. Limitation of liability
To the maximum extent permitted by applicable law, in no event will EUP be liable to you or any third party claiming through you (whether based in contract, tort, strict liability or other theory) for indirect, incidental, special, consequential or exemplary damages arising out of or relating to the access or use of, or the inability to access or use, the Service or any portion of it, including loss of use of the Service, inaccurate results, loss of profits, business interruption, or damages from loss or corruption of data, the cost of recovering any data, the cost of substitute services, or claims by third parties for damage to devices or other property, even if EUP has been advised of the possibility of such damages. To the maximum extent permitted by applicable law, EUP’s liability to you or any third party claiming through you for any cause whatsoever, and regardless of the form of the action, is limited to the amount, if any, paid by you to EUP for the Service in the 12 months before the action giving rise to liability. This is an aggregate limit. Nothing in these Terms limits liability that cannot be limited under applicable law, including your rights as a consumer.
16. Termination
EUP may suspend or terminate your access to the Service at any time if you break these Terms, if required by law, or if we discontinue the Service; where reasonable, we will tell you in advance. You may stop using the Service at any time and delete your account by following the instructions in the App. The sections on Your Content, Indemnification, No Representations or Warranties, Limitation of Liability, Proprietary Rights, Governing Law, Choice of Forum, Dispute Resolution and Miscellaneous survive any termination.
17. Proprietary rights
All content available through the Service, other than Your Content, including designs, text, graphics, images, lessons, learning paths, tests, 3D models, information, software, audio and other files, and their selection and arrangement (“Service Content”), is the property of EUP or its licensors. Some Service Content comes from third parties under open licenses, which are listed in the App under Settings › Privacy › Licenses & sources. No Service Content may be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted or sold in any form or by any means, in whole or in part, except as expressly permitted in these Terms or by the applicable open license. You may not use data mining, robots, scraping or similar methods to obtain Service Content. You may use AI Output and Service Content for your own personal learning. All rights not expressly granted in these Terms are reserved by EUP and its licensors.
18. Trademarks
“AI Kit Tutor”, “AI Kit”, Kit and all other trademarks, service marks, graphics and logos used in connection with the Service are trademarks or service marks of EUP or their respective owners. Access to and use of the Service does not grant you any right or license to reproduce or otherwise use the EUP or AI Kit Tutor name or any EUP or third-party trademarks, service marks, graphics or logos.
19. Privacy
Use of the Service is also governed by our Privacy Policy, which explains how we collect and use your information, including how AI processes your content and how we handle children’s information.
20. Copyright complaints
If you are a copyright owner and believe in good faith that material available through the Service infringes your copyright, you may send a written notice to EUP with the following information:
an electronic or physical signature of the copyright owner or a person authorized to act on their behalf;
a description of the copyrighted work that you claim has been infringed;
a description of where the material you claim is infringing is located in the Service, with enough detail for us to find it;
your address, telephone number and email address;
a statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and
a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
EUP’s contact for copyright notices:
By mail: Room 802, 8th Floor, 315 Truong Chinh Building, Khuong Mai Ward, Thanh Xuan District, Hanoi City, Vietnam
Only copyright notices should be sent to this contact. A notice that does not meet the requirements above may not be valid.
If you believe material that was removed (or to which access was disabled) is not infringing, or that you are authorized to use it, you may send a counter-notice to the same contact with: your physical or electronic signature; identification of the material and where it appeared before it was removed or disabled; a statement that you believe in good faith that it was removed or disabled by mistake or misidentification; and your name, address, telephone number and email address, together with a statement that you consent to the jurisdiction of the competent courts where you reside (or, if you reside outside the United States and Vietnam, the competent courts of Hanoi, Vietnam) and that you will accept service of process from the person who sent the original notice.
We will forward the counter-notice, including your personal information, to the person who sent the original notice. By sending a counter-notice you consent to this. If that person does not tell us within 10 days that they have started a court action about the material, we may restore it.
21. Governing law
These Terms are governed by and construed under the laws of Vietnam, excluding any conflict of laws provisions, regardless of your country of origin or where you access the Service. This does not take away any mandatory consumer protection rights you have under the law of the country where you live.
22. Choice of forum
Subject to Section 23, all judicial proceedings relating to or arising out of these Terms or the Service shall be brought in the People’s Court in Hanoi, Vietnam. Both parties consent to the personal jurisdiction of the People’s Court in Hanoi, Vietnam, and waive any objections to venue in those courts.
23. Dispute resolution and arbitration
Any dispute or claim relating to these Terms or the Service and seeking monetary relief shall be resolved by binding arbitration on an individual basis according to this section.
Before starting arbitration, the party seeking arbitration (“Claimant”) must first send a written Notice of Claim to the other party (“Respondent”) by email or registered mail. The Notice must contain the Claimant’s name, address and contact information; the identity of counsel (if any); the nature and basis of the claim; and the specific relief sought. Within thirty (30) days of receipt of the Notice, the parties shall hold at least one good-faith settlement conference by telephone or video conference. An individual party must be personally present at this conference, and an entity party must be present through an employee with settlement authority; both parties may bring counsel. Arbitration may be started only if no settlement is reached at this conference.
The arbitration shall be conducted by a single arbitrator and administered by the Vietnam International Arbitration Centre (“VIAC”) under the provisions of this section. Where they conflict, this section takes precedence over the VIAC Rules. If VIAC is unavailable, the parties shall arbitrate through another mutually agreed organization or on an ad hoc basis according to this section. The arbitration shall be conducted in English.
If a claim is within the jurisdiction of a small claims court, either party may choose to have it heard in that court on an individual basis instead of arbitration.
If you are an individual and do not want to arbitrate disputes with EUP, you may opt out of this arbitration agreement by emailing minhnt@eupgroup.net within 30 days of the day you first use the Service.
Either party may apply for non-monetary, injunctive or urgent relief in court without first going through arbitration or informal dispute resolution.
24. Language
These Terms were originally written in English. To the extent any translated version conflicts with the English version, the English version controls, unless applicable law requires otherwise.
25. California residents
If you are a California resident, in accordance with Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
26. Miscellaneous
These Terms are the entire agreement between EUP and you about their subject matter. If any provision of these Terms is held unenforceable by a court or other tribunal of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the rest of these Terms will remain in full force and effect. A waiver by EUP or you of any provision of these Terms, or of any breach, in one instance does not waive that provision or any later breach. EUP may assign its rights or obligations under these Terms. These Terms are binding on and benefit EUP and you and your respective successors and permitted assigns.
27. Contact
EUP TECHNOLOGY.,JSC, Room 802, 8th Floor, 315 Truong Chinh Building, Khuong Mai Ward, Thanh Xuan District, Hanoi City, Vietnam.
Support: in the App, Settings › Message support, or email minhnt@eupgroup.net.